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WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

Job Summary

Our Supervisor works closely with the Property Management Team to maintain the assigned workspace and all other applicable areas, upholding our 5 Diamond Customer Service Standard while carrying out all workplace expectations.

Reports To: Area Director

Responsibilities:

• Supervise staff, coordinate team meetings/training, and manage staff schedules to ensure schedule coverage.
• Oversee the operations of a luxury residential fitness and spa facility, and the programming that serves those residents.
• Complete thorough daily facility inspections and effectively communicate operation malfunctions promptly to building management.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Coordinate all facility reservations.
• Stay abreast of industry standards, technology, and trends.
• Perform other duties as assigned and which relate to the success of the property.
• This position will require long periods of sitting, standing, and moving around.
• Follows all HR and Risk Management Company Policies.
• Performs miscellaneous job-related duties as assigned.
• Covers shifts for team members to ensure proper staffing requirements are maintained.
• Use Company Approved Team Scheduler to ensure payroll budget compliance.

Minimum Job Requirements:

• Professional background in customer service and hospitality management.
• Must have an outgoing personality.
• Must be hospitality-driven and offer any necessary assistance to clients and guests.
• Must be able to coach and mentor team members.
• Must possess the ability to multi-task.
• Must possess the ability to work in a team environment.
• Must have a flexible schedule and experience in scheduling and staff management.

Knowledge, Skills & Abilities Required

• Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
• Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken.
• Effective interpersonal communication skills (written and oral) with the ability to engage positively with clients.
• Diplomatically handle delicate and challenging client concerns.
• Ability to lift 50 pounds.
• Licensed Massage Therapist, Esthetician, or Nail Technician preferred but not required.

We are looking for a candidate who works well alone and enjoys a fast-paced environment. Making eye contact and being welcoming is a must! The pay is $45,000 per year. The shifts are expected to be Monday through Friday from 6am-2pm.

Check out our website at nfcam.com and join our Social Networks:

https://www.instagram.com/nfcamenitymanagement/?hl=en

https://www.facebook.com/pg/NFC-Amenity-Management-1720447584877743/posts/?ref=page_internal

https://www.linkedin.com/company/nfc-amenity-management

Benefits

• Weekly Pay!
• Paid training.
• Long list of discounts and benefits available to all employees.
• Cellphone and other reimbursements for some applicable positions.
• State-required healthcare benefits available to qualifying employees in applicable areas.
• Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas.
• Start earning generous paid time off as of your first day.
• Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
• Short-Term Disability Income offered to qualifying employees in applicable areas.

We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. If we don’t contact you right away, your resume and information is still on file and can be considered for all open positions with the single application. All employees must be legal to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.